Terms and Conditions

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These Terms and Conditions govern the use of the TradeMailer website and services. By accessing or using TradeMailer, you agree to be bound by these terms. If you do not agree, you should not use the service.

 

About TradeMailer

TradeMailer is a lead generation service for tradespeople. We identify planning applications and send marketing letters to property owners on behalf of our users. TradeMailer does not guarantee work, enquiries, or conversions.

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Eligibility

You must be at least 18 years old and operating as a business or self-employed tradesperson to use TradeMailer.

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Our Service

TradeMailer provides marketing support by identifying planning applications and sending letters to homeowners. We do not verify homeowner intent, budgets, or likelihood of proceeding with works.

All leads are provided on a best-efforts basis and are not exclusive unless explicitly stated.

 

No Guarantee of Results

While TradeMailer aims to generate genuine enquiries, we do not guarantee:

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• A minimum number of enquiries

• Conversion into paid work

• Exclusivity of leads

• That planning applications will result in construction work

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Marketing outcomes depend on many factors outside our control, including pricing, timing, competition, and homeowner decisions.

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User Responsibilities

You agree to:

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• Provide accurate business and contact details

• Ensure your marketing content is lawful, accurate, and not misleading

• Comply with all applicable laws and regulations

• Respond to enquiries professionally and promptly

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You must not use TradeMailer for unlawful, deceptive, or abusive purposes.

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Payments and Pricing

All prices are displayed clearly before purchase. Payments must be made in advance unless otherwise agreed.

Credits, subscriptions, or letter bundles are non-refundable once used. Unused credits may expire depending on your plan.

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TradeMailer reserves the right to update pricing at any time. Existing customers will be notified of material changes.

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Cancellations and Refunds

You may cancel your subscription at any time. Cancellation will prevent future charges but does not entitle you to refunds for services already provided or credits already used.

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Refunds are not guaranteed and are assessed on a case-by-case basis.

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Use of Planning Application Data

TradeMailer uses publicly available planning application data. We do not claim ownership of this data and do not guarantee its accuracy or completeness.

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You acknowledge that planning approval does not guarantee work will proceed.

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Intellectual Property

All website content, branding, software, and materials belong to TradeMailer unless otherwise stated. You may not copy, reproduce, or distribute any part of the service without permission.

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Limitation of Liability

To the maximum extent permitted by law, TradeMailer shall not be liable for:

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• Loss of income or profit

• Loss of business or opportunity

• Indirect or consequential losses

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Our total liability shall not exceed the amount paid by you to TradeMailer in the previous 3 months.

Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted access. We may suspend or modify the service for maintenance, updates, or operational reasons.

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Termination

We reserve the right to suspend or terminate accounts that breach these terms, misuse the service, or act in a way that could harm TradeMailer or other users.

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Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of TradeMailer after changes are published constitutes acceptance of the updated terms.

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Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

 

Contact

If you have any questions about these Terms and Conditions, please contact TradeMailer via the details provided on the website.